Package Protection
Regular price $0.01 CADBy selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed.
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
If your package did not include tracking and has not been received 20 business days after the date of your shipping confirmation email, contact us to file a claim. Claims on untracked packages must be filed no later than 45 days after ship date.
We will send you a replacement order in the event of:
- A tracked package being marked delivered by the courier but not received
- Packages that are presumed lost
- Packages that arrive damaged
To file a claim, contact us with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier.
We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.
It All Starts Here
We pack all of your orders here in Dieppe, NB and it takes 1-5 business days to prep your goodies for you. We ship within Canada and the US, and you'll see custom rates for your address pop up at check out.
FREE Shipping
Spending $30 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in Canada. These parcels are going snail mail with a stamp (so no tracking), but within a few weeks you’ll be doing a happy dance at the mailbox.
In the US? Our FREE shipping kicks in at $100 and will include tracking.
Flat Rate Shipping
Don't qualify for free shipping? We've got some great flat rates for you! Any shipment under $30 qualifies for our $3 flat rate to anywhere in Canada. These go by Canada Post Lettermail, so they don't include tracking and insurance. In the US? We've got a flat rate of $5 that kicks in on orders of $50 or more, and it includes tracking, and any orders under $50 ship for a flat rate of $9.
Need it Real Fast?
We’ve got options for you! All of the upgraded shipping options that are available for your address will automatically show up at check out.
For all the nitty-gritty, be sure to read through our Shipping Policy.
Returns and Exchanges
Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.
Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.
why not, right?
