Copy of Shipping & Returns (backup for after strike)

We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.

It All Starts Here

We pack all of your orders here in Dieppe, New Brunswick, Canada and it takes up to 10 business days to prep your goodies for you. We ship within Canada and the US, and you'll see custom rates for your address pop up at check out.

FREE Shipping

Spending $50 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in Canada or the US. Parcels sent within Canada are going snail mail with a stamp (so no tracking), but within a few weeks you’ll be doing a happy dance at the mailbox. And parcels to the US ship via USPS and include tracking.

Order must equal $50 or more before taxes, and after any applicable discounts. 

Flat Rate Shipping

Don't qualify for free shipping? We've got some great flat rates for you! Any shipment under $50 qualifies for our $3 CAD flat rate to anywhere in Canada. These go by Canada Post Lettermail, so they don't include tracking and insurance.

In the US? We've got a flat rate of $9 USD that kicks in on orders all orders below $50, and it includes tracking. Once shipped, US orders take 8-20 business days to be delivered

Other Carriers

We also have a variety of other shipping carriers listed at checkout based on your location. Prices and shipping timelines will be displayed once you add your shipping information. 

Shipping Protection

Want some reassurance about the safety of your package? By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. 

Packages covered by Package Protection can only be replaced once. 

For all the nitty-gritty, be sure to read through our Shipping Policy.

Returns and Exchanges

Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.

Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.