Navidium Shipping Protection
By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed. Please note that Package Protection does not cover instances where shipping information was incomplete or inaccurate.
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
If your package did not include tracking and has not been received 20 business days after the date of your shipping confirmation email, contact us to file a claim. Claims on untracked packages must be filed no later than 45 days after ship date.
We will send you a replacement order in the event of:
- A tracked package being marked delivered by the courier but not received
- Packages that are presumed lost
- Packages that arrive damaged
To file a claim, contact us with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier.
Packages covered with Package Protection are only eligible to be replaced once.
- Buttery Smooth & Long-Lasting: Glides effortlessly onto your lips, leaving them soft, smooth, and hydrated for hours without any sticky, waxy, or oily residue, even in harsh conditions.
- All-Natural & Cruelty-Free: Made with safe, natural ingredients and handcrafted with love—none of our products are tested on animals, aligning with your clean, ethical skincare values.
- Lick-Free Hydration: The unsweetened formula smells delicious but has no taste which reduces the urge to lick your lips, preventing further dryness and keeping your lips moisturized longer.
- True-to-Name Scents: Our balms smell just like the flavors they’re named after—no artificial scent, just pure, nostalgic aromas that bring your favorite childhood memories to life.
- A Swipe of Self-Care: Each balm application feels like a little moment of self-care, giving your lips nourishment and your mood a lift.
- Size: 4.25g (0.15oz) tube
- Ingredients: theobroma cacao seed butter, cera alba (beeswax), cocos nucifera (coconut) oil, caprylic/capric/myristic/stearic triglyceride, natural aroma (flavor), tocopherol (contains soy). Click here for more information about ingredients and allergens.