Navidium Shipping ProtectionRegular price $2.00 CAD
By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or be reimbursed. Please note that Package Protection does not cover instances where shipping information was incomplete or inaccurate.
If your package has been marked "delivered", yet you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim.
If your package did not include tracking and has not been received 20 business days after the date of your shipping confirmation email, contact us to file a claim. Claims on untracked packages must be filed no later than 45 days after ship date.
We will send you a replacement order in the event of:
- A tracked package being marked delivered by the courier but not received
- Packages that are presumed lost
- Packages that arrive damaged
To file a claim, contact us with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. If you declined Package Protection, and your package has been lost, stolen, or damaged, please contact the carrier.
Is it a scrub? Is it a lip balm? It’s both! Our exfoliating lip balm contains delicate sugar crystals that will gently smooth away rough skin from your lips while leaving them deliciously moisturized.
But what exactly do you *do* with an exfoliating lip balm?
Apply the same amount as you would lip balm and gently massage into your lips. You can wipe it off after a few minutes, but we recommend to keep working in until it’s absorbed to get the full benefit of all the oils and butters in our formula. And yes, you can lick off any extra scrubby bits too!
- This product isn't for use in the shower or bath and must be kept away from water and dampness.
- It's best to keep this product cool before using and it can be popped into the fridge for 15 minutes if ever the heat has made it a bit soft.
- A little goes a long way! We don't recommend twisting up too much of the product as it might cause it to crumble.
- Your lips are delicate so scrub gently. This product has a cumulative effect, so if your lips are very rough, you'll see them get progressively smoother if you keep using our exfoliating lip balm over time.
- If your lips are broken or bleeding, wait until they've healed to use this product as applying it to broken skin may cause further irritation. And if at any point, irritation occurs, discontinue use.
Exfoliating Lip Balm Ingredients: sucrose, theobroma cacao seed butter, cera alba (beeswax), cocos nucifera (coconut) oil, caprylic/capric/myristic/stearic triglyceride, natural aroma (flavor),tocopherol
Although we use flavors to achieve our scents, our regular lip balms don’t have a taste, but our exfoliating lip balms, which contain sugar, do! Learn more here.
We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.
It All Starts Here
We pack all of your orders here in Dieppe, New Brunswick, Canada and it takes up to 10 business days to prep your goodies for you. We ship within Canada and the US, and you'll see custom rates for your address pop up at check out.
Spending $30 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in Canada or the US. Parcels sent within Canada are going snail mail with a stamp (so no tracking), but within a few weeks you’ll be doing a happy dance at the mailbox. And parcels to the US ship via USPS and include tracking.
Flat Rate Shipping
Don't qualify for free shipping? We've got some great flat rates for you! Any shipment under $30 qualifies for our $4 CAD flat rate to anywhere in Canada. These go by Canada Post Lettermail, so they don't include tracking and insurance.
In the US? We've got a flat rate of $7 USD that kicks in on orders all orders below $30, and it includes tracking. Once shipped, US orders take 8-20 business days to be delivered
Need it Real Fast?
We’ve got options for you! All of the upgraded shipping options that are available for your address will automatically show up at check out.
Want some reassurance about the safety of your package? By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft.
For all the nitty-gritty, be sure to read through our Shipping Policy.
Returns and Exchanges
Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.
Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.