Shipping & Returns
We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.
It All Starts Here
We pack all of your orders here in Moncton, New Brunswick, Canada and it takes up to 10 business days to prep your goodies for you. We ship within Canada and the US, and you'll see custom rates for your address pop up at check out.
FREE US Shipping:
Spending $50 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in the US via USPS with tracking.
Order must equal $50 or more before taxes, and after any applicable discounts.
US Flat Rate Shipping
In the US? We've got a flat rate of $5 USD that kicks in on orders all orders below $50, and it includes tracking. Once shipped, US orders take 8-20 business days to be delivered
FREE Canadian Shipping:
FREE Shipping within Canada on orders $50 CAD or more: orders shipped with this method will be shipped via Canada Post Lettermail and do not include tracking and insurance. Please note that your order must total $50 CAD before taxes and after any eligible discount codes have been applied. Eclair Lips Inc. is not responsible for lost, stolen, or damaged packages unless Shipping Protection was purchased. They arrive on average within 2-20 business days, but it can take up to 45 business days in the event of postal delays announced by Canada Post.
Canadian Flat Rate Shipping
In Canada? We've got a flat rate of $3 CAD that kicks in on orders all orders below $50 CAD. Orders shipped with this method will be shipped via Canada Post Lettermail and do not include tracking and insurance. They arrive on average within 2-20 business days, but it can take up to 45 business days in the event of postal delays announced by Canada Post.
Free Shipping Promotions
From time to time, we offer free shipping promotions with the use of a code. This code cannot be combined with other discount codes. Orders with free shipping will ship via our standard methods for your country as described above.
Other Carriers
We also have a variety of other shipping carriers listed at checkout based on your location. Prices and shipping timelines will be displayed once you add your shipping information.
Shipping Protection
Want some reassurance about the safety of your package? By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft.
Packages covered by Package Protection can only be replaced once.
For all the nitty-gritty, be sure to read through our Shipping Policy.
Returns and Exchanges
Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.
Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.