Shipping & Returns

We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.

The Journey Begins!

All of our products are handmade in Moncton, New Brunswick and shipped by our fulfillment partner in Toronto, Ontario. Once we receive your order, it will normally ship within 1-2 business days. We ship to Canada and the US and have some great affordable options to get your goodies to you. 

FREE Canadian Shipping:

Spend $50 or more (before taxes and after any discounts), and we’ll ship your order free anywhere in Canada!

Please note:

  • Orders are currently being shipped via courier only (not Canada Post) due to an impending postal strike.

  • Courier shipping includes tracking.

  • Estimated delivery is 2–4 business days depending on your location.

  • We cannot deliver to PO Boxes, rural routes (RR), or remote areas that are only serviced by Canada Post. If you're unsure about your address, feel free to reach out to us at hello@eclairlips.com before placing your order.

Canadian Flat Rate Shipping

For orders under $50 CAD, we offer a $7 flat rate for tracked courier shipping.

Same conditions as above apply:

  • Tracking is included

  • Delivery estimate: 2–4 business days

  • No delivery to PO Boxes, rural routes, or Canada Post–only areas

FREE US Shipping:

Spending $50 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in the US via USPS with tracking.

Order must equal $50 or more before taxes, and after any applicable discounts. 

US Flat Rate Shipping

In the US? We've got a flat rate of $5 USD that kicks in on orders all orders below $50, and it includes tracking. Once shipped, US orders take 8-20 business days to be delivered

Free Shipping Promotions

From time to time, we offer free shipping promotions with the use of a code. This code cannot be combined with other discount codes. Orders with free shipping will ship via our standard methods for your country as described above.

Shipping Protection

Want some reassurance about the safety of your package? By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. 

Packages covered by Package Protection can only be replaced once. 

For all the nitty-gritty, be sure to read through our Shipping Policy.

Returns and Exchanges

Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.

Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.