Shipping & Returns

We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.

It All Starts Here

We pack all of your orders here in Dieppe, New Brunswick, Canada and it takes up to 10 business days to prep your goodies for you. We ship within Canada and the US, and you'll see custom rates for your address pop up at check out.

FREE US SHIPPING:

Spending $50 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in the US via USPS with tracking.

Order must equal $50 or more before taxes, and after any applicable discounts. 

US Flat Rate Shipping

In the US? We've got a flat rate of $5 USD that kicks in on orders all orders below $50, and it includes tracking. Once shipped, US orders take 8-20 business days to be delivered

FREE CANADIAN SHIPPING:

FREE Shipping within Canada on orders $50 CAD or more: orders shipped with this method will be shipped via Canada Post Lettermail and do not include tracking and insurance. Please note that your order must total $50 CAD before taxes and after any eligible discount codes have been applied. Eclair Lips Inc. is not responsible for lost, stolen, or damaged packages unless Shipping Protection was purchased. They arrive on average within 2-20 business days, but it can take up to 45 business days in the event of postal delays announced by Canada Post.

Canadian Flat Rate Shipping

In Canada? We've got a flat rate of $3 CAD that kicks in on orders all orders below $50 CAD. Orders shipped with this method will be shipped via Canada Post Lettermail and do not include tracking and insurance. They arrive on average within 2-20 business days, but it can take up to 45 business days in the event of postal delays announced by Canada Post.


Other Carriers

We also have a variety of other shipping carriers listed at checkout based on your location. Prices and shipping timelines will be displayed once you add your shipping information. 


Shipping Protection

Want some reassurance about the safety of your package? By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. 

Packages covered by Package Protection can only be replaced once. 

For all the nitty-gritty, be sure to read through our Shipping Policy.

Returns and Exchanges

Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.

Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.

Canada Post Strike Delays

If you placed an order before November 15, 2024 and selected our Canada Post Lettermail flat rate or free shipping options at checkout and have not yet received your order, it will be delayed due to the strike.

If you placed your order after this date or chose a carrier other than Canada Post, your order should arrive as expected.

Please note that US orders are not affected by the strike. We do not ship any of our US orders via Canada Post.

As announced by Canada Post, during the national strike by the Canadian Union of Postal Workers (CUPW), their operations are temporarily shut down. This means mail and parcels already in their system aren’t being processed or delivered.

Canada Post has assured that all items in their network are secure and will be delivered as soon as possible on a first-in, first-out basis once operations resume. However, they have suspended service guarantees, and it may take extra time to clear the backlog once the strike ends.

The Canada Post strike has made delivery timelines unpredictable. While we included information at checkout about the possibility of delays when choosing Canada Post, the exact length of these delays depends on how long the strike lasts. We’re keeping a close eye on the situation and appreciate your patience as we wait for updates.

Due to the special circumstances of the Canada Post strike, we are allowing extra time for delayed orders to arrive. Orders shipped via Canada Post Lettermail will be considered lost if they haven’t arrived 30 Canada Post business days after the date they were shipped.

  • What’s a Canada Post business day? These are weekdays (Monday to Friday) when Canada Post is operational. They exclude weekends, holidays, and strike days when no mail is moving.

This extended timeframe accounts for the additional delays caused by the strike and the time needed for Canada Post to clear any backlogs once operations resume. We appreciate your patience as we work through these exceptional circumstances together.

If you purchased Shipping Protection with your order, please note that this service covers lost, stolen, or damaged packages but does not cover delays caused by circumstances beyond our control, such as the Canada Post strike. Rest assured, your order is secure within the Canada Post system and will be delivered as soon as possible once operations resume. If your order is considered lost under our policy, we’ll work with you to resolve the issue, whether or not you purchased shipping protection.

If your order hasn’t arrived within the 30 Canada Post business day timeframe:

Please contact us at info@eclairlips.com or use the contact form below and we’ll make it right for you.