Shipping & Returns
We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.
It All Starts Here
We pack all of your orders here in Dieppe, New Brunswick, Canada and it takes up to 10 business days to prep your goodies for you. We ship within Canada and the US, and you'll see custom rates for your address pop up at check out.
FREE US SHIPPING:
Spending $50 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in the US via USPS with tracking.
Order must equal $50 or more before taxes, and after any applicable discounts.
US Flat Rate Shipping
In the US? We've got a flat rate of $5 USD that kicks in on orders all orders below $50, and it includes tracking. Once shipped, US orders take 8-20 business days to be delivered
FREE CANADIAN SHIPPING:
Free Shipping on Orders $75+: Orders over $75 CAD (before tax) will qualify for free shipping, also tracked (not shipped via Canada Post) and estimated to arrive within 4-12 business days.
PO Boxes, RR and LCD Addresses: Unfortunately, we're not able to deliver to any of these addresses during the Canada Post strike as other carriers will not service these addresses.
CANADA POST STRIKE UPDATE (applies to orders shipping to Canada only):
To ensure reliable delivery during this busy holiday season, we’ve removed all Canada Post options from our website, including Lettermail. Instead, we’re offering alternative shipping options that do not rely on Canada Post, so your orders can still arrive on time.
If your order totals $75 CAD or more before taxes and after discounts and is shipping to a Canadian destination, you will qualify for FREE tracked shipping with a service not reliant on Canada Post. These services take between 4-14 business days to deliver your order once shipped.
If your order doesn't qualify for free shipping or you prefer a faster shipping method, we've made several options available at checkout and the price to deliver to your address will be shown as well as the anticipated delivery timelines. Please note that these timelines only apply once the package has left our facility and doesn't include the time we are preparing your order.
PO Boxes, RR and LCD Addresses: Unfortunately, we're not able to deliver to any of these addresses during the Canada Post strike as other carriers will not service these addresses.
Thank you so much for your understanding as we work hard to keep things running smoothly during this time. Our goal is to provide you with the best possible service, and we appreciate your patience and support.
Other Carriers
We also have a variety of other shipping carriers listed at checkout based on your location. Prices and shipping timelines will be displayed once you add your shipping information.
Shipping Protection
Want some reassurance about the safety of your package? By selecting Package Protection at checkout and paying a small percentage of your order subtotal, your order will be protected from damage, loss, or theft.
Packages covered by Package Protection can only be replaced once.
For all the nitty-gritty, be sure to read through our Shipping Policy.
Returns and Exchanges
Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.
Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.