In general, they last 12 - 24 months, but this depends on the environment they're kept in. Lip balms that are kept in a pocket where they go from room temp to body temp frequently may not last as long as the one kept on your nightstand where the temperature is more constant. They may also last longer than this. Because our ingredients are all oil-based, they go rancid as they spoil, and become tackier, can turn a more yellowish color, and smell a little bit off. So as long as your lip balm doesn't show any signs of this, it's still good.

Our lip balms contain special "flavorings" which is a bit of a misleading name because they don't really taste like much unless they are combined with sugar. Because lip balms aren't meant to be eaten, and we want to discourage people from licking their lips (because that dries out your lips and is the exact opposite of what you want to achieve with lip balm), we don't sweeten our lip balms, and therefore, they don't have much of a taste. The exception to the rule is our exfoliating lip balms – we add sugar as an exfoliant, and you'll notice that these have a taste.

Our lip balms are made of natural ingredients that may change consistency when stored above or below room temperature, so it's normal that they may be softer or harder when you receive them or if you store them in a warm or cold environment. If lip balm melts or softens, place it in the fridge for 15 minutes to re-solidify. If a lip balm has hardened, store it at room temperature (between 18-22 degrees Celsius) for an hour. These changes in consistency are normal and to be expected!

This is a normal occurrence, but it catches a lot of folks off-guard. Cocoa butter can recrystallize after melting and re-hardening, causing your lip balm to develop a grainy or lumpy texture. While you can keep using your lip balm in this state, you can try to avoid it by keeping your lip balm somewhere with a consistent temperature. Lip balms kept in coat pockets are particularly susceptible to this consistency change. As long as your lip balm doesn't show any signs of rancidity (getting sticky, tacky, yellowing, or smelling off), it's still perfectly safe to use.

We're able to make sure products we make in-house are safe since we have a very specific set of protocols that we follow, but unfortunately, when something like this happens once it's in a customer's hands, it's hard for us to guarantee its safety. If you're unsure about using it, it's best to play it safe and toss it.

No, none of our products contain SPF

No, we're not able to reformulate our products. We've worked hard to create a formula that our customers love, and swapping out one ingredient for another is actually quite complex. We do understand navigating allergies can be difficult, and we do our best to offer very detailed information about our products to make sure potential customers are fully aware of what is and is not in our formula. Each product page contains a detailed listing of ingredients for that specific product and additional information about allergens is available in this FAQ. If you have a question that has not been answered, feel free to use the contact form below to get in touch with us.

Our ingredients can vary from product to product, but they are listed on each individual product page, so we encourage you to refer to this for a precise listing of ingredients for the product you are interested in.

COCOA BUTTER: This miracle ingredient, found in chocolate, creates a protective layer that moisturizes your lips even in the harshest climates (looking at you, Canadian winters!) and even gives our chocolate flavored lip balms their yummy scent.

BEESWAX: Beeswax keeps the balm solid and ensures it stays put on your lips without melting into a mess which helps protect them for a longer period of time.

COCONUT OIL: Moisturizing and softening, coconut oil stands up to tough weather and keeps your lips happy.

CAPRYLIC/CAPRIC/MYRISTIC/STEARIC TRIGLYCERIDES: Despite the long name, this is a vegetable-based butter that gives your balm its smooth, luxurious feel.

FLAVOURS: Our cruelty-free, paraben-free flavors are made especially to be used in lip balm formulations. They smell amazing but don't add much taste, so while it smells like Banana Cream Pie, it won't taste like one.

VITAMIN E: Great for skin and boosting the shelf life of our balm, Vitamin E also helps protect against environmental damage.

SUCROSE: It's sugar, and also the exfoliant in our exfoliating lip balms. It helps gently buff way the dry bits of skin from your lips.

MICAS, OXIDES, TITANIUM DIOXIDE, MANGANESE VIOLET: These natural, mineral-based colorants give our tinted lip balms their beautiful hues but are also gentle on your lips.

While we don’t specifically add any peanut/dairy/gluten/egg or fish products to our formulations, some of our ingredients may have come into contact with these allergens while being processed by one of our suppliers.

Yes, our products do contain a small amount of soy and certain flavors may contain sunflower oil.

The flavors we use are specially formulated to be safely used in lip balm and are derived from plants, vegetables, or fruit and do not contain any artificial or synthetic additives.

We recommend that anyone with severe allergies not use our products as we can’t guarantee that the ingredients we use have not come into contact with any allergens while being processed by us or our suppliers.

Using cinnamon as an example, although we don't add cinnamon to any of our products, we do use natural flavorings that are made with components that could include cinnamon. Because the ingredients of the flavorings are considered to be a trade secret, our supplier cannot give us the complete breakdown of what is included in each one, only what they can certify is not found in the flavorings, and cinnamon is not on that list.

So when a customer has a sensitivity, we recommend that they be cautious. Especially if a certain flavor (e.g., chai) is known to have cinnamon or another spice in the actual real-life version, the flavoring very well could contain elements of that food that could cause irritation, and we recommend avoiding those flavors.

The bottom line: if you’re in doubt, it’s best to avoid using our products.

Yes, they are!

None of our lip balm ingredients contains alcohol, but we do use alcohol to sanitize our equipment.

Our products are not certified as halal or kosher.

Our products are made with all-natural ingredients and while some of the ingredients we use are organic, not all of them are.

Our products do contain coconut oil and cocoa butter, which are considered comedogenic. However, comedogenic ingredients are usually not as much of a concern with lip products as with facial moisturizers, for example, since the pores on our lips are not prone to clogging and lip balms are designed to nourish and protect their delicate skin. If you have had issues in the past with coconut oil or cocoa butter on the area surrounding your lips, however, our formulation might not be the best for your particular needs.

Since our formula contains beeswax, it is not considered vegan. Otherwise, though, the rest of our ingredient list is vegan.

Our products do not contain any preservatives. By sticking to a formula of strictly oils, waxes, and butters that don’t require preservation, and giving them an extra little shelf-life boost with vitamin E, we can keep things simple and natural.

We offer pricing in both CAD and USD. Our site automatically detects which country you’re in and selects the appropriate currency. If you’d like to manually change it, you can find the toggle to do so at the top or bottom of the page.

We currently ship to Canada and the US only.

You can find detailed information on shipping here.

You can find detailed information on shipping timelines here.

Canadian orders with upgraded shipping have a tracking link in the shipping confirmation email that you can use to track your package but all other Canadian orders ship via untracked Lettermail and take on average 2 weeks to arrive but may require up to 45 days if there are postal delays.

Orders shipping to the US will have a tracking number in the shipping confirmation email - please note that it may take a few days for parcels to reach the US postal system after you receive your notification and for tracking to start showing movement. US orders take on average 2 weeks to arrive once they ship. 

You can find more detailed information on shipping timelines here.

Once we receive your order, it will take up to 5 business days to ship. Once it does ship, you will receive an email notification. If you have not received a notification yet, it has not shipped.

If you placed an order before November 15, 2024 and selected our Canada Post Lettermail flat rate or free shipping options at checkout and have not yet received your order, it will be delayed due to the strike.

If you placed your order after this date or chose a carrier other than Canada Post, your order should arrive as expected.

Please note that US orders are not affected by the strike. We do not ship any of our US orders via Canada Post.

As announced by Canada Post, during the national strike by the Canadian Union of Postal Workers (CUPW), their operations are temporarily shut down. This means mail and parcels already in their system aren’t being processed or delivered.

Canada Post has assured that all items in their network are secure and will be delivered as soon as possible on a first-in, first-out basis once operations resume. However, they have suspended service guarantees, and it may take extra time to clear the backlog once the strike ends.

The Canada Post strike has made delivery timelines unpredictable. While we included information at checkout about the possibility of delays when choosing Canada Post, the exact length of these delays depends on how long the strike lasts. We’re keeping a close eye on the situation and appreciate your patience as we wait for updates.

Due to the special circumstances of the Canada Post strike, we are allowing extra time for delayed orders to arrive. Orders shipped via Canada Post Lettermail will be considered lost if they haven’t arrived 30 Canada Post business days after the date they were shipped.

• What’s a Canada Post business day? These are weekdays (Monday to Friday) when Canada Post is operational. They exclude weekends, holidays, and strike days when no mail is moving.

This extended timeframe accounts for the additional delays caused by the strike and the time needed for Canada Post to clear any backlogs once operations resume. We appreciate your patience as we work through these exceptional circumstances together.

If you purchased Shipping Protection with your order, please note that this service covers lost, stolen, or damaged packages but does not cover delays caused by circumstances beyond our control, such as the Canada Post strike. Rest assured, your order is secure within the Canada Post system and will be delivered as soon as possible once operations resume. If your order is considered lost under our policy, we’ll work with you to resolve the issue, whether or not you purchased shipping protection.

If your order hasn’t arrived within the 30 Canada Post business day timeframe:

Please contact us at info@eclairlips.com or use the contact form below and we’ll make it right for you.

We work out of our facility in Moncton, New Brunswick, Canada.

I don't share the names of my suppliers, but I do have some information that may be helpful for people looking for similar items here.

While I do love talking about running a business, I'm not able to answer individual questions. However, I have made hundreds of videos about a variety of business topics that you can find on my YouTube channel.

Lip balm formulation and consulting is not a service that I offer and I am not able to help with these types of requests.