Privacy policy

Last updated: Sep 26, 2025 10:40 PM

We value your privacy very highly. Please read this Privacy Policy carefully before using the eclairlips.com website (the “Website”) operated by Eclair Lips Inc., a corporation formed in New Brunswick, Canada (“us, we, our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.

What information we collect and store

We collect and store any and all information that you enter on this Website. We collect and store the following information about you:

Identifying information — Name

Specific piece of information

Name

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Surveys

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Counting ad impressions to unique visitors
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Responding to consumer messages
  • Sending your information to other third parties we use to manage our interactions with you
  • Shipping purchases
  • Targeted advertising
  • Verifying position and quality of ad impressions
  • Participation in surveys and contests
  • Analytics

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Postal / Shipping address

Specific piece of information

Postal / Shipping address

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Surveys

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Counting ad impressions to unique visitors
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Responding to consumer messages
  • Sending your information to other third parties we use to manage our interactions with you
  • Shipping purchases
  • Targeted advertising
  • Verifying position and quality of ad impressions
  • Participation in surveys and contests
  • Analytics

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Billing address

Specific piece of information

Billing address

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Surveys

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Counting ad impressions to unique visitors
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Responding to consumer messages
  • Sending your information to other third parties we use to manage our interactions with you
  • Shipping purchases
  • Targeted advertising
  • Verifying position and quality of ad impressions
  • Participation in surveys and contests
  • Analytics

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Phone number

Specific piece of information

Phone number

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Surveys

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Counting ad impressions to unique visitors
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Responding to consumer messages
  • Sending your information to other third parties we use to manage our interactions with you
  • Shipping purchases
  • Targeted advertising
  • Verifying position and quality of ad impressions
  • Participation in surveys and contests
  • Analytics

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — IP address

Specific piece of information

IP address

Where we get this information

  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Information submitted by the consumer

Legal basis for processing this information

  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • The user has provided consent to the processing of their information
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Marketing and advertising
  • Targeted advertising
  • Analytics
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
  • Performing services
  • Processing or fulfilling orders or transactions
  • Providing customer service
  • Processing payments
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Email address

Specific piece of information

Email address

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Surveys

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Counting ad impressions to unique visitors
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Providing customer service
  • Resolving disputes
  • Responding to consumer messages
  • Sending your information to other third parties we use to manage our interactions with you
  • Shipping purchases
  • Targeted advertising
  • Verifying position and quality of ad impressions
  • Participation in surveys and contests
  • Analytics

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Device identifier

Specific piece of information

Device identifier

Where we get this information

  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Information submitted by the consumer

Legal basis for processing this information

  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • The user has provided consent to the processing of their information
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Marketing and advertising
  • Targeted advertising
  • Analytics
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
  • Performing services
  • Processing or fulfilling orders or transactions
  • Providing customer service
  • Processing payments
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Alias

Specific piece of information

Alias

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Performing services
  • Providing customer service
  • Responding to consumer messages
  • Participation in surveys and contests

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Online identifier

Specific piece of information

Online identifier

Where we get this information

  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies
  • Information submitted by the consumer

Legal basis for processing this information

  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • The user has provided consent to the processing of their information
  • Processing is necessary for compliance with a legal obligation
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Marketing and advertising
  • Targeted advertising
  • Analytics
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
  • Performing services
  • Processing or fulfilling orders or transactions
  • Providing customer service
  • Processing payments
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Account name

Specific piece of information

Account name

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Performing services
  • Providing customer service
  • Responding to consumer messages
  • Participation in surveys and contests

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Insurance information — Applications and any data contained therein

Specific piece of information

Applications and any data contained therein

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Financial information — Credit card or debit card number

Specific piece of information

Credit card or debit card number

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • Processing is necessary to perform a contract with the user
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Processing payments
  • Processing or fulfilling orders or transactions
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Financial information — Card expiration date

Specific piece of information

Card expiration date

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • Processing is necessary to perform a contract with the user
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Processing payments
  • Processing or fulfilling orders or transactions
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Financial information — Card CVV (security code)

Specific piece of information

Card CVV (security code)

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • Processing is necessary to perform a contract with the user
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Processing payments
  • Processing or fulfilling orders or transactions
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Characteristics of protected classifications — Age

Specific piece of information

Age

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Commercial information — Records of personal property

Specific piece of information

Records of personal property

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Commercial information — Products or services purchased, obtained or considered

Specific piece of information

Products or services purchased, obtained or considered

Where we get this information

  • Information submitted by the consumer
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Enforcing our Terms of Service
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Resolving disputes
  • Shipping purchases

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Commercial information — Purchasing or consuming histories or tendencies

Specific piece of information

Purchasing or consuming histories or tendencies

Where we get this information

  • Information submitted by the consumer
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary to perform a contract with the user
  • Processing is necessary in order to take steps that the user has requested prior to entering into a contract
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Enforcing our Terms of Service
  • Performing services
  • Processing or fulfilling orders or transactions
  • Processing payments
  • Resolving disputes
  • Shipping purchases

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Internet or other electronic activity — Browsing history

Specific piece of information

Browsing history

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Counting ad impressions to unique visitors
  • Detecting security incidents
  • Displaying social media content and tracking interactions with such social media content
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
  • Resolving disputes
  • Targeted advertising
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Internet or other electronic activity — Search history

Specific piece of information

Search history

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Counting ad impressions to unique visitors
  • Detecting security incidents
  • Displaying social media content and tracking interactions with such social media content
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
  • Resolving disputes
  • Targeted advertising
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Internet or other electronic activity — Information regarding your interaction with our website or application

Specific piece of information

Information regarding your interaction with our website or application

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for compliance with a legal obligation

How we use this information

  • Analytics
  • Counting ad impressions to unique visitors
  • Detecting security incidents
  • Displaying social media content and tracking interactions with such social media content
  • Enforcing our Terms of Service
  • Marketing and advertising
  • Protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for such activities
  • Providing videos and tracking user interactions with such videos
  • Resolving disputes
  • Targeted advertising
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Internet or other electronic activity — Information regarding your interactions with advertisements

Specific piece of information

Information regarding your interactions with advertisements

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information

How we use this information

  • Analytics
  • Counting ad impressions to unique visitors
  • Marketing and advertising
  • Targeted advertising
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Audio information — Audio, electronic, thermal, olfactory or other similar information

Specific piece of information

Audio, electronic, thermal, olfactory or other similar information

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Consumer profiling — Inferences drawn from any other information to create a profile about the consumer

Specific piece of information

Inferences drawn from any other information to create a profile about the consumer

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Sensitive personal information — Geolocation information

Specific piece of information

Geolocation information

Where we get this information

  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information

How we use this information

  • Analytics
  • Counting ad impressions to unique visitors
  • Marketing and advertising
  • Targeted advertising
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Sensitive personal information — Race

Specific piece of information

Race

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Sensitive personal information — Skin color

Specific piece of information

Skin color

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Sensitive personal information — Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns or voice recordings

Specific piece of information

Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns or voice recordings

Where we get this information

  • Information submitted by the consumer

Legal basis for processing this information

  • The user has provided consent to the processing of their information
  • Processing is necessary for the purpose of a legitimate interest pursued by us or by a third party

How we use this information

  • Participation in surveys and contests
  • Marketing and advertising

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Identifying information — Social media user ID

Specific piece of information

Social media user ID

Where we get this information

  • Information submitted by the consumer
  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information

How we use this information

  • Counting ad impressions to unique visitors
  • Displaying social media content and tracking interactions with such social media content
  • Marketing and advertising
  • Targeted advertising
  • Verifying position and quality of ad impressions

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Internet or other electronic activity — Information regarding your interaction with the social embedding features

Specific piece of information

Information regarding your interaction with the social embedding features

Where we get this information

  • Social networks
  • Tracking pixels
  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information

How we use this information

  • Displaying social media content and tracking interactions with such social media content

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Internet or other electronic activity — Information regarding your interaction with embedded videos

Specific piece of information

Information regarding your interaction with embedded videos

Where we get this information

  • The observation and recording of activities by the business, such as through the use of cookies

Legal basis for processing this information

  • The user has provided consent to the processing of their information

How we use this information

  • Providing videos and tracking user interactions with such videos

What happens if we don't have the information

Our use of your data for the purposes listed above will not be possible.

Note that we may use your personal information for the purpose of profiling. Please see the “Your rights” section below for more information about exercising your privacy rights related to profiling.

How we protect your personal information

  • Limiting the amount of personal information that we collect to strictly necessary only
  • Using SSL encryption or other secure technologies when receiving or sending personal information beyond internal networks
  • Destroying and/or deleting personal information once we no longer need it
  • Maintaining up-to-date software and safeguards
  • Performing regular due diligence of vendors who have access to personal information

Sale of your information

We do not sell your personal information. Please see the “Your rights” section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect until the customer deletes their account, unsubscribes, or we no longer need the data for legal/operational purposes.

Direct marketing

We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Please see the “Your rights” section below for more information regarding exercising your privacy rights related to direct marketing.

Profiling

We use the information that we collect about you for profiling. Profiling is any form of automated processing of personal information consisting of the use of personal information to evaluate certain personal aspects relating to a person, in particular to analyze or predict aspects concerning that person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. We may use information such as your purchase history, browsing behavior, and email interactions to group customers into categories (for example, people who purchased tinted lip balms or signed up for a starter bundle). We then use these categories to send you marketing messages that we think will be more relevant to you. These activities do not have legal or significant effects on you; they’re only used to tailor our communications and offers.

Your rights

All visitors or users of this Website have the following rights with regard to their personal information:

  • The right to access the personal information that we hold about you.
  • The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity.
  • The right to ask us to transmit your personal information that we have collected on you to another provider, where technically feasible.
  • The right to request that we amend any of the information that we have collected about you.
  • The right to withdraw your consent to the processing of your personal information.
  • The right to request that we restrict the processing of your personal information.
  • The right to request that we delete some or all of the personal information that we have collected about you.
  • The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction.
  • The right to opt out of the use of your personal information for purposes of direct marketing.
  • The right to opt out of sales of your personal information.
  • The right to opt out of tracking of your location.
  • The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that could produce legal or similarly significant effects concerning you.
  • The right to opt out of the use of your personal information for automated decision making purposes.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Sylvie Roy
Director
info@eclairlips.com
(506) 248-0672
PO Box 8006 Dieppe PO, Dieppe, NB, E1A 9M7 Canada
Canada

You can opt out of us tracking your location through the cookie consent mechanism on the Website and by adjusting the settings on your browser or device.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

  • Name
  • Postal / Shipping address
  • Email address

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Sylvie Roy
Director
(506) 248-0672
info@eclairlips.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. Residents of Canada may also lodge a complaint with the Office of the Privacy Commissioner of Canada by visiting the “File a Privacy Complaint (Canada)” page or calling 1-800-282-1376. Residents of Quebec may also lodge a complaint with the Office of the Privacy Commissioner of Quebec by filling out the Quebec Privacy Commission page or calling 1-888-528-7741.

Location of data processing

All data processing activities undertaken by us take place in Canada and the United States.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring data

Because we use service providers such as Shopify and Klaviyo, your information may be processed in the United States as well as in Canada. This means that your information may be processed outside of your country of residence and it may be accessible to law enforcement and national security authorities of that country and jurisdiction. Please note that we use standard contractual clauses, additional safeguards, and adequacy decisions to transfer data.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.

Questions

If you have any questions about this Privacy Policy, please contact us at info@eclairlips.com.