Frequently Asked Questions

Do you ship to my country?

At the moment we only ship and sell within the US and Canada. You can learn more about the reason for this here: https://fb.watch/ep7s54Y0ko/

How do I get the offer on your Start Here Bundle starter pack?

You can sign up for the offer here: https://eclairlips.com/pages/start-here-code

I signed up for the offer but lost my code for the Start Here Bundle:

Let’s get you a new one here: https://eclairlips.com/pages/lost-code

What are your ingredients?

You can find a list of ingredients here: https://eclairlips.com/pages/ingredients-allergens

I am allergic to something - is it in your lip balms?

We have information on allergies here - if you have a severe allergy or concern, we recommend not using our products: https://eclairlips.com/pages/ingredients-allergens

I have an allergy - can you change the formula for me?

We are not able to to change our formula for individual requests.

Do your products contain SPF?

No, none of our products contain SPF

Do your lip balms have a taste?

Our regular lip balms have no taste to them, but our exfoliating lip balms do. Read more about this here: https://eclairlips.com/blogs/blog/are-our-lip-balms-scented-or-flavored

Can you substitute a flavor in a bundle for me?

We are not able to substitute any of the flavors in our bundles, but most of our products are available to be purchased individually.

What’s my order status?

Once we receive your order, it will take up to 5 business days to ship. Once it does ship, you will receive an email notification. If you have not received a notification yet, it has not shipped.

How can I track my order?

Canadian orders with upgraded shipping have a tracking link in the shipping confirmation email that you can use to track your package but all other Canadian orders ship via untracked Lettermail and take on average 2 weeks to arrive but may require up to 45 days if there are postal delays.

Orders shipping to the US will have a tracking number in the shipping confirmation email - please note that it may take a few days for parcels to reach the US postal system after you receive your notification and for tracking to start showing movement. US orders take on average 2 weeks to arrive once they ship.

What stores carry your products?

You can find a list of shops in Canada and the US that carry our products here: www.eclairlips.com/where-to-buy

 

Can I open a wholesale account to sell your product in my store?

Yes! If you'd like to apply for a wholesale account, you can do so here: https://eclairlips.com/pages/wholesale-application 

 

Where did you get your equipment?/I run a business and want to know if you can help me?

Thanks so much for your question! Due to the volume of questions we receive, we aren't able to answer business-consulting related questions at the moment.