Key Lime Pie

SO WHAT DO THESE INGREDIENTS DO?

COCOA BUTTER: we feel this one is a miracle ingredient. You know why? It’s one of the main ingredients in chocolate. And chocolate is one of the wonderful miracles I enjoy in this life. And it’s awesome for even more reasons too! In my balm, it’s responsible to creating a wonderful protective layer that can help moisturize your lips even in the harshest climates. (Ahem, Canadian winters – you know I’m talkin’ ’bout you!) It’s also how I get that yummy chocolate smell.

BEESWAX: one of the key elements in creating that perfect consistency on your lips that stays put, keeps your lip balm solid so it doesn’t turn into a pile of guck at room temperature - and it smells nice, too!

COCONUT OIL: another amazing ingredient that moisturizes and softens and can stand up to the weather when it’s being a jerk. And yes, it smells as amazing as it sounds – warm and tropical and delicious!

CAPRYLIC/CAPRIC/MYRISTIC/STEARIC TRIGLYCERIDES: this one might sound perplexing, but it’s actually a vegetable-based butter that helps give your lip balm that luxurious feel.

FLAVOURS: our flavours are specifically formulated to be used in lip balm, are cruelty and paraben-free, natural, and many of them are also organic and food grade. But here is the funny thing – although they are called flavours, they don’t have much taste at all. So although your tube might smell like a slice of Banana Cream Pie, it won’t taste like one, of much of anything else, on your lips, but it will smell amazing under your nose!

VITAMIN E: not only is this great for your skin and helping protect against environmental damage, it helps boost the shelf life of our lip balm.

ARE YOUR PRODUCTS PEANUT/DAIRY/GLUTEN/EGG/FISH FREE??

While we don’t specifically add any peanut/dairy/gluten/egg or fish products to our formulations, some of our ingredients may have come into contact with these allergens while being processed by one of our suppliers.

DO YOUR LIP BALMS CONTAIN SOY?

Yes, our products do contain a small amount of soy.

DO YOUR LIP BALMS CONTAIN [INSERT OTHER ALLERGEN]?

Unfortunately we cannot 100% confirm that our lip balms do not contain certain natural ingredients. Using cinnamon as an example, although we don't add cinnamon to any of our products, we do use natural flavorings that are made with components that could include cinnamon. Because the ingredients of the flavorings are considered to be a trade secret, our supplier cannot give us the complete breakdown of what is included in each one, only what they can certify is not found in the flavorings, and cinnamon is not on that list. So when a customer has a sensitivity, we recommend that they be cautious. Especially if a certain flavor (ex. chai) is known to have cinnamon or another spice in the actual real-life version, the flavoring very well could contain elements of that food that could cause irritation and we recommend avoiding those flavors.

ARE YOUR LIP BALMS VEGAN?

Since our formula contains beeswax, it is not considered vegan. Otherwise though, the rest of our ingredient list is vegan.

ARE THERE ANY PRESERVATIVES IN ECLAIR LIPS?

One thing you’ll notice is that Eclair Lips is preservative free – woot! By sticking to a formula of strictly oils, waxes and butters that don’t require preservation, and giving them an extra little shelf-life boost with Vitamin E, we can keep things simple and natural.

WHY ONLY 12-24 MONTHS? I’VE HAD OTHER LIP BALMS THAT HAVE LASTED FOR YEARS!

Yup, I’ve had lip balms that have lasted that long too, and those that do usually have some extra ingredients to extend the shelf life. One of the things about using natural ingredients is that they will behave like natural ingredients. So if you had an open bottle oil you used that one time you tried a new recipe hanging around your kitchen for a long time, it would eventually go rancid, start to smell off and have a strange sticky consistency. And it works the same way for the lip balm.

OK, SO I FOUND A LOOPHOLE AROUND THE NO EATING THING AND LICKED MY LIPS, AND THE BALM ISN’T SWEET! HOW COME?

It all comes back down to this whole thing about not eating your lip balm. Since it’s not meant to be eaten, I don’t sweeten it. And besides, even if I did, it would just encourage you to lick your lips, and that my friend, will make them dry and chapped, which is pretty counter-productive. So just follow my advice: sniff, apply and enjoy.

I RECEIVED MY LIP BALM AND ITS SOFTER/HARDER THAN I EXPECTED. WHY IS THAT?

Our lip balms are made of natural ingredients that may change consistency when stored above or below room temperature, so it's normal that they may be softer or harder when you receive them or if you store them in a warm or cold environment. If lip balm melts or softens, place it in the fridge for 15 minutes to re-solidify. If a lip balm has hardened, store it at room temperature (between 18-22 degrees Celsius) for an hour. These changes in consistency are normal and to be expected!

MY LIP BALM TURNED LUMPY/GRAINY AFTER A WHILE. WHAT HAPPENED?

This is a normal occurrence too! Cocoa butter can recrystallize after melting and re-hardening, causing your lip balm to develop a grainy or lumpy texture. While you can keep using your lip balm in this state, you can try to avoid it by keeping your lip balm somewhere with a consistent temperature. Lip balms kept in coat pockets are particularly susceptible to this consistency change.

We’re not psychic, but we’ve got a feeling there’s some happy-mail in your future, and how soon depends on the shipping method you choose.

It All Starts Here

We pack all of your orders here in Dieppe, NB and it takes 1-5 business days to prep your goodies for you. We ship around the world, and you'll see custom rates for your address pop up at check out.

FREE Shipping

Spending $35 or more is pretty much like winning the lotto because we’ll be shipping all of your goodies off to you for FREE to anywhere in Canada. These parcels are going snail mail with a stamp (so no tracking), but within a few weeks you’ll be doing a happy dance at the mailbox.

In the US? Our FREE shipping kicks in at $100 and will include tracking.

Flat Rate Shipping

Don't qualify for free shipping? We've got some great flat rates for you! Any shipment under $35 qualifies for our $3 flat rate to anywhere in Canada. These go by Canada Post Lettermail, so they don't include tracking and insurance. In the US? We've got a flat rate of $5 that kicks in on orders of $35 or more, and it includes tracking. 

Need it Real Fast?

We’ve got options for you! All of the upgraded shipping options that are available for your address will automatically show up at check out.

For all the nitty-gritty, be sure to read through our Shipping Policy.

Returns and Exchanges

Just like underwear, lip balms aren't the sort of thing you can try and return, but we've got your back if you find something's not right. Just get in touch to let us know about your issue and we'll get on it asap. Curious about what's normal, what's not and how we can help with? See our full Returns + Exchanges policy here.

Need to return a lip balm holder? If they're still brand new and unused, we can hook you up. Get all the details here.